Glossary
Remote staffing terms, explained
A plain-English glossary of the words you'll hear when building a remote team — so you can compare models with confidence.
- Managed remote team
- A staffing model where a provider recruits, onboards, manages, and quality-controls remote professionals on your behalf. You assign the work and receive the output; the provider handles hiring, day-to-day management, payroll, and replacements for a flat fee. This is the HelpLyncs model.
- Virtual assistant (VA)
- A remote professional who handles administrative, scheduling, inbox, research, and operational tasks for a business or individual, typically on an ongoing basis.
- Executive assistant (EA)
- A senior assistant who supports executives with higher-level tasks such as calendar and travel management, stakeholder communication, project coordination, and confidential work.
- Staff augmentation
- Extending your in-house team with external professionals who work as an integrated part of your operation, rather than outsourcing a whole function or project.
- Business process outsourcing (BPO)
- Contracting an external company to run a complete business function — such as customer support or data entry — often at scale.
- Employer of record (EOR)
- A third party that legally employs workers on your behalf in another country, handling payroll, taxes, and compliance. An EOR employs the person; a managed remote team like HelpLyncs also manages the work.
- Dedicated professional
- A team member who works exclusively for your business during their contracted hours, as opposed to a freelancer splitting time across many clients.
- Time-to-hire
- The time from starting a search to a new hire beginning work. In the US this averages around 42 days; HelpLyncs places most roles in 2–5 business days.
- All-inclusive rate
- A single flat fee that covers salary, management, and overhead with no separate payroll taxes, benefits, recruitment, or placement charges.
- Rematch guarantee
- A commitment to replace a placed professional at no additional placement cost if the match is not the right fit — HelpLyncs offers this after the 10-hour trial.
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